Frequently Asked Questions (FAQ)
Do you have an Enrolment Fee?
Yes, a once off Enrolment fee of $30 per family applies. This is put towards the administration costs of setting up a family in our system. An Annual Administration fee of $15 per family is charged for each subsequent year your child utilises our service.
(*Fees noted are correct as of 05/2026; please see our homepage for a list of all our current fees)
How will the Child Care Subsidy (CCS) be paid?
Child Care Subsidy (CCS) will be paid directly to Currumbin Kids Club and we will pass this onto families as fee reductions. Families will pay Currumbin Kids Club the difference between the subsidy and fee charged. Families will need to complete an assessment for CCS when (or before) each child starts attending care
What is a CWA?
Under the Government’s CCS funding arrangement, a Complying Written Arrangement (CWA) is an ongoing agreement between an Early Childhood Education Centre (ECEC) service provider and a Parent/Carer, to provide care in return for fees. A CWA is required to access CCS funding. When your enrolment is processed, you will receive instructions on how to sign your CWA in the Xplor Home app. You can view the status of your CWA via your myGov account.
Why might I be charged full fees?
There are a number of reasons a family might be charged full fees:• You have not started or fully completed your myGov assessment• You have declined to accept your CWA in myGov• Your household income is above the threshold and you are not entitled to CCS• Your current residency status is ineligible to receive CCS
I haven’t had an opportunity to complete the myGov assessment, will I be charged full fees?
Yes, you must complete your myGov assessment in order to access CCS entitlements. If you have an incomplete assessment please ensure that you:• Link your Centrelink account with your myGov account• Provide the correct CRN & DOB for both you and your child• Ensure the correct parent/ guardian is the Primary Account holder
What happens at the Before and After School Care and Vacation Care Program?
The 'My Time, Our Place v2.0' framework for school age care in Australia guides programming. The Framework assists educators to provide children with opportunities to maximise their potential and develop the foundations for future success. Working with the themes of Being, Belonging, Becoming, Currumbin Kids Club creates programs unique to the children and community in which they operate. Underpinned by ACECQAs National Quality Framework, our before and after school and vacation care programs are guided by our observations and interactions with children in order to fully understand individual needs and interests.
Programs are created in the Centre and reflect these observations, ideas and suggestions:• Clubs and interest groups led by children• Quiet areas for reading• Outdoor games and sports• Creative and imaginative play• Art and craft• Cooking• Projects and construction
What Qualification do your Educators hold
Currumbin Kids Club provides support and development opportunities for our team members, helping them to achieve formal qualifications. Our team members are qualified as per the National Quality Framework and Legislated regulations. All team members employed by Currumbin Kids Club must provide the appropriate security checks before they are accepted.
Where can I find your fees?
All our current fees are found on the homepage of our website: https://currumbinkidsclub.com.au/ .
What happens if I am late paying my fees?
Fees are direct debited each week or fortnight on Thursday or Friday. The Primary Carer on the account will have access to the Finance screen in the Xplor Home app. The Finance screen allows the parent/carer to view their outstanding fees and next direct debit date, view and download statements, make manual payments with the “Pay Now” option, and update their direct debit details through the app. Accounts in arrears must have payment arrangements in place or your child’s enrolment may be cancelled.
What is the difference between casual and permanent booking?
Permanent Bookings are for regular attendance at nominated sessions. They are booked in advance and must be paid for regardless of whether your child attends the booked session or not. Two weeks written notice via email to admin@currumbinkidsclub.com.au must be given to change or cancel a permanent booking and avoid paying the session fee. Casual bookings are made on an ad-hoc basis and require 24 hours notice. They carry a higher fee than the permanent booking.
How do I make a booking request?
If you require permanent bookings, please indicate this on your enrolment form and/or in an email. Your child will go on our waitlist pending vacancy on the day(s) and session(s) you have requested. Once we have availability for your child, we will send you an email and await your confirmation and approval to proceed.To request a casual booking, please submit a request through your Xplor Home app by going to the Bookings screen. Instead of putting in the session time, please write in the comment section “BSC” or “ASC” to request Before School Care or After School Care. Please be advised that casual spots vary depending upon room on our roll as we are legislated on maximum Educator: Child ratios and requests are not guaranteed to be approved. For Vacation Care booking requests, please see our vacation care page for information: https://currumbinkidsclub.com.au/vacationcare/
What if my child can’t attend OSHC?
If your child cannot attend OSHC as arranged, please advise as soon as possible by marking your child absent in the Xplor Home app or sending us an email, text message or writing it in the Parent Diary. A non-notification fee will be charged if we need to verify the whereabouts of your child and ensure their safety. Notification is important for safety reasons and to prevent time wasted looking for an absent child. The Co-ordinator will ring you to confirm an unexplained absence.
What happens if my child is sick or has an accident at the Centre?
The Coordinator, Assistant Coordinator and Responsible Persons are trained in emergency response procedures (including Anaphylaxis and Epi Pen administration). Most Educators also hold current First Aid and CPR qualifications. Clear communication with parents is a priority and procedures are in place at our centre.
Parents/carers will be advised if any accident/injury has occurred. Minor incidents will be notified to the parent/carer on collection. Major incidents will be notified as soon as possible. A detailed description of the incident and any action taken by staff, will be filed in the orange Incident Reports folder. In the event of a serious injury, an ambulance will be contacted immediately, then the parent/carer or emergency contacts notified.
What food will you provide my child?
- We aim to provide healthy and inviting food that is prepared and presented in an appetising manner. Our menu is also open for feedback and suggestions from families to cater to different tastes and cultural diversity.
- Breakfast is served from 6:30am to 8:00am during Before School Care and Vacation Care. Our breakfast menu consists of Wholemeal & multigrain café sliced bread, dairy free butter, jam, various nut-free spreads. Various cereals, Cornflakes, Rice Bubbles, Nut Free Muesli, Porridge, Sultana Bran. Occasional hot breakfast may include hashbrowns, pancakes, bacon, waffles, croissants, French toast, muffins, various Toasties including ham & cheese; cheese; and smashed avocado. Fresh seasonal fruit and yoghurt are also served everyday. Smoothies and Milo occasionally served.
- Afternoon tea consists of healthy, easy to prepare snacks to cater for up to 200 children. Our term menu is available for download on our website. Fresh seasonal fruit is also served alongside our main afternoon snack each day.
What do I do if my child has a food allergy or a medical condition?
Currumbin Kids Club caters for all children – including those with special needs, medical conditions or allergies. Each medical condition is dealt with individually, with management plans developed for all allergies. Please advise your child’s dietary requirements during the enrolment process or send us an email to admin@currumbinkidsclub.com.au if your child’s dietary needs change at any time.
Who can I talk to if I am unhappy about something at the service?
We find that most issues can be resolved by talking to the Centre Coordinator. Our Coordinator is fully trained to answer most questions, or you can contact the P&C at Currumbin State School. Please refer to policy 9.5 Complaints Handling on our website on our policies page.
What happens if I am running late?
We understand that in emergency situations you may be running late. We try and balance the needs of our families and the needs of our dedicated staff and therefore, children collected after the closing time will be charged a late pick up fee. Regular late pick-ups can result in cancellation of your child’s enrolment as per our policy 10.4 Fees [Late Fees].
If you will be running late:
1. In the first instance, please call one of your authorised contacts to pick-up your child prior to 6pm.
2. If someone who is not a documented authorised contact is picking up your child, please contact the service to advise who will be picking up your child. The person picking up will need to show their ID to confirm their identity.
3. If you are unable to get someone else to pick up your child prior to 6pm, please call the service at your earliest to advise how late you will be. Parents/Carers are required to sign out their child on the tablet after 6pm. Educators will not sign out late pick-ups. Our late pick-up fee is advised on our website.
How do I add additional authorised contacts as emergency contacts to pick up my child?
Upon enrolment, we request at least two emergency contacts. You can add additional contacts through the Xplor Home app. Go to the Account screen, select Contacts, select your child’s name, then click “Add” in the upper right corner of the screen. You will require your contact’s name, email address and mobile number. Your new contact person will then receive an email invitation to activate their Xplor details. When they come pick up your child, they can sign out on the tablet by entering their mobile number and PIN number they set up.If you need to remove contacts, please send us an email requesting this as the app does not enable removal or amendments to existing contacts.